Privacy policy

Privacy Policy
Updated: August 14, 2018
Rafting Autters, LLC (“Autter”) has created this privacy policy
(“Privacy Policy”) in order to describe to you our practices regarding the
Personal Information (defined below) we collect from you, our
user, (“you” or “your”) of our website, www.autterride.com,
our mobile applications and any related services provided through either
source.
Personal Information” means information that allows someone to identify
contact an individual, including, for example, your contact information
e., your name, address, email address, and/or telephone number),
photograph, payment information and any other non-public information that
associated with or linked to that information.
Personal Information includes your Personal Information and/or the
Personal Information of others, including Rider(s), that you provide to us.
Anonymous Information” means information that is not
associated with or linked to Personal Information, and does not, by
itself, permit someone to identify an individual. Autter collects Personal
Information and Anonymous Information as described in this Privacy
Policy.
OUR SITE, APPLICATION OR SERVICES OR SUBMITTING
INFORMATION THROUGH OUR SITE, APPLICATION OR SERVICES, YOU
ACKNOWLEDGE AND AGREE THAT PERSONAL INFORMATION MAY BE
PROCESSED FOR THE PURPOSES IDENTIFIED IN THIS
PRIVACY POLICY. IN ADDITION, PERSONAL INFORMATION MAY BE
PROCESSED BY US OR ON OUR BEHALF IN THE COUNTRY WHERE IT WAS
COLLECTED AS WELL AS OTHER COUNTRIES (INCLUDING THE UNITED
STATES) WHERE LAWS REGARDING PROCESSING OF PERSONAL
INFORMATION MAY BE LESS STRINGENT THAN THE
LAWS IN YOUR COUNTRY. BY PROVIDING YOUR INFORMATION, YOU
CONSENT TO SUCH TRANFER.
Children. THE APPLICATION, SITE AND SERVICES ARE NOT
DIRECTED TO CHILDREN AND CHILDREN ARE NOT ELIGIBLE TO
USE OUR SITES AND SERVICES. Protecting the privacy of children is very
important to us. In connection with your use of the Services, you may have
the option to provide us with certain Personal Information of Riders, such as
the Rider’s first and last name, phone
number and/or photograph. IN THE EVENT THAT SUCH RIDER IS
UNDER 13 YEARS OF AGE, BY PROVIDING SUCH PERSONAL
INFORMATION, YOU (A) REPRESENT AND WARRENT THAT YOU ARE
SUCH RIDER'S PARENT OR GUARDIAN OR THAT YOU HAVE ALL
REQUISITE AUTHORITY FROM SUCH RIDER'S PARENT OR
GUARDIAN TO PROVIDE US WITH SUCH PERSONAL INFORMATION AS SET
FORTH IN THIS PRIVACY POLICY, (B) HEREBY CONSENT TO OUR
COLLECTION, USE AND PROCESSING OF THIS AND OTHER
PERSONAL INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY (ON
BEHALF OF YOURSELF OR SUCH RIDER'S PARENT OR
GUARDIAN), (C) ACKNOWLEDGE AND AGREE THAT WE WILL
DISCLOSE CERTAIN OF SUCH RIDER'S INFORMATION TO THE
DRIVERS WHO PROVIDE YOUR RIDES AND PARTICIPANTS WHO
PARTICIPATE IN SUCH RIDES. Drivers will have access to the following
information about Riders, including Riders who are
children: the Rider’s telephone number, the Rider’s first and last name, the
Rider’s photo, as well as information regarding such
Rider’s schedule (e.g., the activities that the Account Passenger is
engaged in immediately prior to or after the Ride). If you choose to
13, over the course of providing a Ride, via voice call and/or text
message. In addition,
Participants will be able to see information about Riders, including
Riders who are children, such as such Riders’ first and last name, and
photo. Through the use of the Services, we may also collect
indirect location information regarding Riders, including Riders who are
children, via the location information we collect from Drivers
during a Ride that is associated with such Riders. Our Enterprise
Customers may be able to arrange Rides for your child through the Services.
By using the Services, in connection with such Enterprise Customers
arranging Rides for your child, you acknowledge and
agree (i) that we may collect Personal Information of your child from such
Enterprise Customers and use and process such Personal
Information as described herein and (ii) that we may disclose your child’s
Personal Information to such Enterprise Customers to such
Enterprise Customers. IN GENERAL, OUR SERVICES ARE DESIGNED FOR
PARENTS, GUARDIANS, AND OTHER ADULTS WHO ARE AUTHORIZED TO
USE THE SERVICES IN ORDER TO ARRANGE AND PROVIDE RIDES, AND
ONLY PARENTS, GUARDIANS, AND OTHER
SUCH ADULTS SHOULD USE OUR SERVICES.
INFORMATION COLLECTED
Personal Information
general, the Personal Information we gather enables us to provide the
also collect billing or payment related information so we can
process transactions via the Services and determine your eligibility to be a
User though some of this information may be transmitted directly to our
payment processor or other third-party service
provider.
We collect any information that you provide to us voluntarily, such as any
information, including Personal Information, that you add to your account,
we also collect Personal Information from you when you make or accept
requests for Rides and otherwise use our
Services, such as Ride Description and information about your Riders,
such as Riders’ first and last name, phone number and/or photograph.
Users may provide emergency contact information for their account,
including such contact’s full name, phone number, and relationship.
When you send an email or otherwise communicate with
Autter, we may retain those communications in order to
process your inquiries, respond to your requests and improve our
Services.
When you download the Application, we may collect your device type,
your wireless carrier, and a device ID and we associate this with your
Personal Information.
Autter collects certain information from Drivers during the
Driver onboarding process, such as the Driver’s: driver’s license
addition, we collect location-based information through the
Application, including, but not limited to geographic areas and other traffic
and transportation-related data. If you are a Driver, (i) in
situations when a Ride is imminent, we may collect a single GPS
coordinate when you claim such a Ride to assure that you will be
able to arrive at the pickup location on time, and (ii) we collect your
GPS coordinates from the time that you check in for a Ride until
such Ride has been completed. Most GPS enabled mobile devices can define
one’s location to within 50 feet. The location information with respect to a
particular Ride will be associated with that Ride
and with the Arranger and Rider(s) of that Ride. You can choose not to
provide us with certain information by disabling this functionality on your
mobile device, but this may limit the features of the
Application or Services you are able to use. For example, Drivers
cannot provide Rides with this functionality disabled. We collect this
information for various purposes – including improving and
enhancing our Services and for our internal business purposes.
you participate in a contest or giveaway with us, we may ask you for your
email address and/or home number (to notify you if you win or not). We
may also ask for first and last names, and sometimes post office addresses verify your identity. In some situations, we
may need additional information as a part of the entry process, such as a
prize selection choice. These contests are voluntary. We recommend that
you read the rules for each contest that you enter.
investigate User complaints and claims, and otherwise provide and
improve the Services.
Drivers may upload photographs and a short bio, which may contain
Personal Information and will be visible to Arrangers and
Riders.
We may conduct comprehensive background checks on Drivers which
may include fingerprinting, drug screening, verification of
medical examinations, and/or TB skin tests and will collect certain of the
information you provide as part of these checks, such as
criminal background checks. We collect this information to provide and
improve the Services and if you fail to provide any information related to
such screenings, you may not be able to perform Rides.
Autter (directly or through a service provider) may collect
driving and other location-based data while the Application is open. For
example, Autter utilizes Evident ID (or such other driving
behavior monitor provider) to monitor Driver behavior and check for
certain crash predictors and may use this information to provide feedback
your Rides and improve the Services. The information collected by
Evident will be used in accordance with their Privacy Policy located here.
Autter (directly or through a service provider) may collect certain
information relating to calls and/or text messages/SMS
communications placed via the mobile application or website.
you provide us feedback or contact us via email, we will collect your name
and email address, as well as any other content included in the email, in
order to send you a reply.
To the extent you post information in comments in a publicly available
area of our Services (e.g., feedback and reviews on the Driver and the
Ride), it will be available to other users of the
Services who may use it at their discretion. Please be thoughtful about
the information that you post in any forums or comments.
Information Collected by Our Servers. To make our Site, Application
and Services more useful to you, our servers (which may be hosted by a
third-party service provider) collect information from you,
including your browser type, operating system, Internet Protocol
IP”) address (a number that is automatically assigned to your
computer when you use the Internet, which may vary from session to
session), domain name, and/or a date/time stamp for your visit.
Log Files. As is true of most websites, we gather certain information
automatically and store it in log files. This information includes IP
addresses, browser type, Internet service provider (“ISP”),
referring/exit pages, operating system, date/time stamp, and
clickstream data. We use this information to analyze trends,
administer the Services, track users’ movements around the
Services, gather demographic information about our user base as a whole,
and better tailor our Services to our users’ needs. For example, some of the
information may be collected so that when you visit the Application or the
Services again, it will recognize you
and the information could then be used to show you advertisements and
other information appropriate to your interests.
Cookies. Like many online services, we use cookies to collect
information. “Cookies” are small pieces of information that a website sends
your computer’s hard drive while you are viewing the website. We may
use both session Cookies (which expire once you
close your web browser) and persistent Cookies (which stay on your
computer until you delete them) to provide you with a more
personal and interactive experience within our Services and for
showing you advertisements. This type of information is collected to make
the Services more useful to you and to tailor the experience
with us to meet your special interests and needs. If you decide at any
time that you no longer wish to accept Cookies from our
Services for any of the purposes described above, then you can
instruct your browser, by changing its settings, to stop accepting Cookies or
prompt you before accepting a Cookie from the websites you visit.
Consult your browser’s technical information. If you do not accept Cookies,
however, you may not be able to use all portions of the Services or all
functionality of the Services.
Pixel Tags. In addition, we use “Pixel Tags” (also referred to as clear Gifs,
Web beacons, or Web bugs). Pixel Tags are tiny graphic images with a
unique identifier, similar in function to Cookies, that
are used to track online movements of Web users. In contrast to
Cookies, which are stored on a user’s computer hard drive, Pixel
Tags are embedded invisibly in Web pages. Pixel Tags also allow us to send
email messages in a format users can read, and they tell us whether emails
have been opened to ensure that we are sending
only messages that are of interest to our users. We may use this
information to reduce or eliminate messages sent to a user. We do not tie
the information gathered by Pixel Tags to our users’ Personal Information.
Collection of Information by Advertisers. We may use third parties to show
you ads on the Site and Application. Certain third parties may
automatically collect information about your visits to this and other
websites, your IP address, your ISP, the browser you use to visit our
Services (but not your name, address, email address or telephone
number). They do this by using Cookies or other technologies.
Information collected may be used, among other things, to deliver
advertising targeted to your interests and to better understand the usage
and visitation of our Services and the other sites tracked by
these third parties. This policy does not apply to, and we are not
responsible for, Cookies or pixel tags in third party ads, and we
encourage you to check the privacy policies of advertisers and/or ad
services to learn about their use of Cookies and other technologies. If you
would like more information about this practice and to know your choices
http://www.aboutads.info/choices) or
http://www.networkadvertising.org
http://www.networkadvertising.org).
How We Respond to Do Not Track Signals. We do not currently respond
“do not track” signals or other mechanisms that might enable
consumers to opt out of tracking on our Site.
Mobile Services. We may also collect non-personal information from your
mobile device if you have downloaded our Application to your mobile
device. This information is generally used to help us deliver
the most relevant information to you. Examples of information that may be
collected and used include your geographic location, how you use our
mobile services(s), and information about the type of
device you use. In addition, in the event our Application crashes on your
mobile device, we will receive information about your mobile device model
software version and device carrier, which allows us to identify and fix
bugs and otherwise improve the performance of our Application. This
information is sent to us as aggregated
information and is not traceable to any individual and cannot be used
identify an individual.
Analytics Services and Interest-Based Advertising. In addition to the
tracking technologies we place, other companies may set their own cookies
similar tools when you visit our Site or Application. This
includes third party analytics services, including but not limited to
these parties’ use of these tools on an individual or aggregate basis.
We use the information we get from Analytics Services to
improve our Site, Application and Services. The information
generated by the Cookies or other technologies about your use of our Site,
Application and Services (the “Analytics Information”) is
transmitted to the Analytics Services. The Analytics Services use
Analytics Information to compile reports on user activity. The
Analytics Services may also transfer information to third parties
where required to do so by law, or where such third parties process Analytics
Information on their behalf. Each Analytics Services’ ability to use and share
Analytics Information is restricted by such
Analytics Services’ Terms of Use and Privacy Policy. By using our Site,
Application and Services, you consent to the collection, use and processing
data about you by Analytics Services in the
manner and for the purposes set out above. For a full list of
Analytics Services, please contact us at legal@Autterride.com. We may also
partner with ad companies to support our marketing efforts, including by
serving you ads better tailored to your likely
interests. If you don’t want to take advantage of these services, you may be
able to opt-out by visiting http://www.aboutads.info/
http://www.aboutads.info/) or
http://networkadvertising.org/choices/
http://networkadvertising.org/choices/).
Contacts. If you permit Autter to access the address book on your device
through the permission system used by your mobile
address book to facilitate invitations and social interactions that you
initiate through our Services and for other purposes described in this Privacy
Policy or at the time of consent or collection. In addition, if you initiate a
Carpool through the Services, we may collect the first
and last names and either their phone numbers or email addresses and we
may use that information as described in this Privacy Policy.
USE OF COLLECTED INFORMATION
How we use the Personal Information we collect
Our primary purpose in collecting Personal Information is to provide you
with the Services. We may use Personal Information to:
● Facilitate the creation of and administer your account;
● To make calls and send text messages/SMS
communications to you, either from Autter or other Users,
including Drivers and Arrangers, in order to perform and improve
the Services and to store such calls and text messages/SMS
communications;
● If you are a Driver, to share information with you about
Rides you have claimed and other Rides that may be available for
you to claim;
● Determine your eligibility to participate in the Services;
● Process transactions and send notices about your
transactions;
● Resolve disputes, collect fees, and troubleshoot
problems;
● Prevent potentially prohibited or illegal activities, and
enforce our Terms of Use;
● Market our products and services (and those of third
parties) to you that we believe may be of interest to you;
● Customize, measure, and improve our Services, Site and
Application; or
● Send you service update notices and administrative
emails, and information based on your communication
preferences.
We may also use Personal Information to create Anonymous
Information records by excluding information that makes the
information personally identifiable to you.
You can opt out of receiving certain communications from the
Services such as our newsletter by clicking the “Unsubscribe” link at the
bottom of each email or emailing us at legal@Autter.com. Please note that
even if you unsubscribe or opt-out, we may still
send you Application and Services related communications (e.g., emails
We reserve the right to use Anonymous Information for any purpose and
disclose Anonymous Information to third parties in our sole
discretion.
HOW WE SHARE INFORMATION
How we share Personal Information with Users
you know, our Services are designed to connect Arrangers and
Drivers for Rides. As such, if you are an Arranger, we must share
Personal Information about you and the Riders to Drivers and if you are a
Driver, we must share some of Personal Information with the
Arranger. You hereby authorize all such disclosures. We request that
Users use this information for the purposes of the provision of the
obtaining or provide the Ride and not store this information beyond the
duration of the individual Ride provided. This information does
not include billing information. If you invite Participants to participate in a
Ride, such Participants will have the ability to see certain
information in your account and certain information about the Ride, such as
Driver information, Driver photograph and bio, details about the Ride,
Arranger’s name, Riders’ names.
To the extent you or any other Users post information in comments in a
publicly available area of our Services (e.g., Driver and Ride feedback and
reviews), it will be available to other users of the
Services who may use it at their discretion. Please be thoughtful about
the information that you post in any forums or comments.
Please remember that this Privacy Policy addresses only our use
and disclosure of information we collect from and/or about you or your
Rider(s) (including children) (as applicable). When you authorize us to
disclose information to other Users, the use and disclosure restrictions
contained in this Privacy Policy will not apply to them.
While we encourage them to comply with our data protection
requirements, we will not be responsible if these Users fail to
comply with this Privacy Policy with respect to your information. We do not
control the privacy policies or actions of third parties,
including Users. Any complaints or inquiries regarding use of your
information by a User should be addressed directly to the User in question.
How we share Personal Information with other parties
addition to the ways we share Personal Information as described
elsewhere in this Privacy Policy, we may share Personal Information with
other third parties in the following manners:
● Third Parties Designated by You. When you use the
Services, the Personal Information provided to us under this
Privacy Policy will be shared with the third parties that you
authorize to receive such information, including as set forth above.
● Third Party Service Providers. We may share Personal
Information with our third-party service providers that help us
provide Services that we offer.
● Payment Processing Information. For online payments
and/or Automated Clearing House (ACH) payouts, we use
the payment services of PayPal but may add other providers of
payment services in the future. We do not process, record or
maintain your credit card or bank account information or other
related information necessary to process payments. For more
information on how payments are handled, or to
understand the data security and privacy afforded such
information, please see our Privacy Policy.
● Governmental Entities. Autter may be asked or required by
certain applicable governmental entities to report certain
information about Drivers and your Rides. If you live in California,
no further consent from you is needed for the disclosure of this
information.
● Affiliates. We may share Personal Information with our
parent company, subsidiaries, joint ventures, or other
companies under a common control (“Corporate Affiliates”), if we
have such Corporate Affiliates in the future, in which case we will
require our Corporate Affiliates to honor this
Privacy Policy.
● Corporate Restructuring. We may share some or all of
Personal Information in connection with or during negotiation of
any merger, financing, acquisition or
bankruptcy, or receivership, Personal Information may also be
transferred as a business asset. If another company
acquires our company, business, or assets, that company will
possess the Personal Information collected by us and will assume
the rights and obligations regarding Personal
Information as described in this Privacy Policy.
● Other Disclosures. Regardless of any choices you make
regarding Personal Information (as described below), we
may disclose Personal Information if we believe in good
faith that such disclosure is necessary (a) in connection with any
legal investigation; (b) to comply with relevant laws or to respond subpoenas, warrants or other requests for
information served on us; (c) to protect or defend our rights or
property or other users of the Services; and/or (d) to
investigate or assist in preventing any violation or potential
violation of the law, this Privacy Policy, or our Terms of Use.
Disclosure to Third Party Companies.
We may enter into agreements with companies that desire access to
Personal Information that we collect from you. AS A RESULT, WE MAY
PROVIDE PERSONAL INFORMATION TO SUCH THIRD-PARTY COMPANIES.
BECAUSE WE DO NOT CONTROL THE PRIVACY
PRACTICES OF THESE THIRD-PARTY COMPANIES, YOU SHOULD READ
AND UNDERSTAND THEIR PRIVACY POLICIES.
we share Personal Information WITH third parties for their own
direct marketing purposes, then you have the right to receive
information about the ENTITIES to which we have disclosed such
information. To submit your written request, please send it to us at
legal@Autterride.com and put the following words in the subject line of the
email: "California Privacy Request." Within 30 days after receipt of your
request, we will send you a list of the categories of
Personal Information that we disclosed to third parties for their direct
marketing purposes during the immediately preceding calendar
year, along with the names and addresses such third parties, if any. Please
note that the California "Shine the Light" law does not cover
categories of information that may be collected and disclosed or shared,
and our policy relates only to information covered by the
law. Please note that we are required to respond to one request per
California user each year and we are not required to respond to requests
made by means other than through this email address.
Anonymous Information
We reserve the right to disclose Anonymous Information, including
publicly, without restriction.
YOUR CHOICES REGARDING YOUR INFORMATION.
● Email Communications. We may periodically send you
free newsletters and emails that directly promote the use of our
Application or Services. When you receive newsletters
following the unsubscribe instructions provided in the email you
receive or by contacting us directly (please see contact
information below). Despite your indicated email
preferences, we may send you service related
communications, including notices of any updates to our Terms
of Use or Privacy Policy, which you may not opt out of.
● Text Communications. You may opt-out from calls and text
message/SMS communications that we send by
emailing legal@Autterride.com, but will no longer be
able to use the Services as a Driver or Arranger if you do so, as such
communications are necessary for providing certain of the Services.
Notwithstanding any opt-out, we may
contact you with any method available (e.g., call, text
message/SMS communication, or email) in the case of an
emergency.
● Cookies. If you decide at any time that you no longer wish
to accept Cookies from our Services for any of the
purposes described above, then you can instruct your
browser, by changing its settings, to stop accepting Cookies or to
prompt you before accepting a Cookie from the websites you visit.
Consult your browser’s technical
information. If you do not accept Cookies, however, you may not
be able to use all portions of the Services or all functionality of
the Services.
● Changing or Deleting Personal Information. You may
review, update, or correct the Personal Information in your
account by editing your account or contacting us. You may
request deletion of Personal Information provided to us, and we
will use commercially reasonable efforts to honor your request, but
please note that we may be required to keep
such information and not delete it (or to keep this
information for a certain time, in which case we will comply with
your deletion request only after we have fulfilled such
requirements). When we delete any information, it will be
deleted from the active database, but may remain in our
archives. We may also retain your information for fraud or
similar purposes. Please remember, however, if we have
already disclosed some of such Personal Information to
third parties, we cannot access that Personal Information any
longer and cannot force the deletion or modification of
any such information by the parties to whom we have made those
disclosures. Certain information is necessary in order for us to
provide the Services; therefore, if you delete such
necessary information you may not be able to use the
Services.
● Application. You can stop all collection of information by the
Application by uninstalling the Application). You may use the
standard uninstall processes as may be available as part of your
mobile device or via the mobile application
FEEDBACK
you provide feedback to us, we may use and disclose such
feedback in accordance with the terms in our Terms of Use,
provided we do not associate such feedback with Personal
Information. We will collect any information contained in such feedback
and will treat the Personal Information in it in accordance
with this Privacy Policy, provided that we may contact you in regard to such
feedback.
THIRD PARTY SITES AND SERVICES
The Services may contain links to other websites, applications and
services (“Third Party Services”). Autter is not responsible for the privacy
practices or the content of these Third-Party Services.
This Privacy Policy applies solely to information collected by us
through the Services and does not apply to these Third Party
Services. We encourage you to read the privacy policies of each and
every Third-Party Service you visit. You should always use
caution and common sense when choosing to provide Personal
Information on the Internet, particularly when it comes to
information such as credit cards and other payment information. The ability
access information of third parties from the Services is for your
convenience and does not signify our endorsement of such
third parties, their services, applications, websites, locations or their
contents.
This Privacy Policy is subject to occasional revision, and if we make any
material changes in the way we use Personal Information, we
will notify you by sending you an e-mail to the last email address you
provided to us and/or by prominently posting notice of the
changes on our Site and/or Application. We will also update the
Last Updated” date at the top of this Privacy Policy. Any changes to this
Privacy Policy will be effective upon the earlier of thirty (30)
calendar days following our dispatch of an email notice to you or thirty
30) calendar days following our posting of notice of the
changes on our Site and/or Application. These changes will be effective
immediately for new users of our Services. Please note that at all times
you are responsible for updating Personal
Information you provide to us and for providing us with your most
current email address. In the event that the last email address that you
have provided us is not valid, or for any reason is not capable of delivering
you the notice described above, our dispatch of the
email containing such notice will nonetheless constitute effective
notice of the changes described in the notice. If you do not wish to permit
changes in our use of Personal Information we collect, you must notify us
prior to the effective date of the changes that you
wish to deactivate your account with us. Continued use of our Site,
Application or Services, following notice of such changes shall
indicate your acknowledgement of such changes and agreement to be bound
the terms and conditions of such changes.
ADDITIONAL INFORMATION
Questions regarding this Privacy Policy or our data collection and processing
practices of the Services should be directed to
Autter by emailing such questions to legal@Autterride.com.
updated August 14, 2018